Post by ansiia on Jan 26, 2023 12:16:11 GMT
Building and maintaining trust across the full lifespan of a customer relationship takes attention and focus in the following areas:
* Prepare with the customer in mind.
* Ask great questions — not bad ones — during sales conversations.
* Create value proactively, not reactively.
* Be honest about what you can and can’t do.
* Make your value explicit, not implicit.
* Always maintain a collaborative tone, even when you don’t see eye to eye.
It is a combination of things that we do — and frankly, things that we don’t do — that helps us to manage the emotional tone of the conversation. We have to be able to anticipate, look for, and accurately read the customer’s emotions so that we can be sensitive to the potential emotional response giving customer experience digital in preparing for the sales dialogue and in navigating the conversation in the moment.
* Prepare with the customer in mind.
* Ask great questions — not bad ones — during sales conversations.
* Create value proactively, not reactively.
* Be honest about what you can and can’t do.
* Make your value explicit, not implicit.
* Always maintain a collaborative tone, even when you don’t see eye to eye.
It is a combination of things that we do — and frankly, things that we don’t do — that helps us to manage the emotional tone of the conversation. We have to be able to anticipate, look for, and accurately read the customer’s emotions so that we can be sensitive to the potential emotional response giving customer experience digital in preparing for the sales dialogue and in navigating the conversation in the moment.